Return & Refund Policy

Return Period

We offer a 30-day return period, during which you may return your package without giving any reason.
These 30 days start on the day your package is received.

Please note:
The return shipment must be sent back within 30 days of receipt.
Items must be unused, in their original packaging, and in the same condition that you received them.
For hygiene and safety reasons, we cannot accept returns of used or opened products.

How to Initiate a Return

To start a return, please contact Endovra’s Customer Support at help@endovra.com within 30 days of delivery.

Include:

  • Your order number

  • The item(s) you wish to return

  • The reason for return (and photo evidence if the item arrived damaged or not as described)

Once verified, we’ll provide:

  • The supplier’s return address

  • Any RMA (Return Merchandise Authorization) details required

⚠️ Do not send returns to Endovra’s office or mailing address — returns must be shipped to the supplier’s designated warehouse.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately.
We’ll review your case and provide the best solution — such as a replacement or refund — at no extra cost to you.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our or the supplier’s error (e.g., wrong or faulty item).
Returns are typically sent to the supplier’s warehouse (often in the country of origin, such as China).

We recommend using a trackable shipping service for your protection.
If the return is due to our error, we’ll cover or refund return shipping where applicable.

Processing Time

Once your return is received at our warehouse, we’ll process it within 10 business days.
You can track delivery with your return tracking number.

After your refund is issued, it may take up to 7 days for it to appear in your account, depending on your payment provider.

Chargebacks & Disputes Policy

We’re committed to providing excellent customer service and resolving any issues quickly.

Before Initiating a Chargeback:
Please contact us first at help@endovra.com — most problems can be resolved easily and promptly.

We can:

  • Provide refunds, exchanges, or credits where appropriate

  • Clarify billing or shipping issues

  • Ensure your satisfaction through a fair resolution process

Fraudulent Chargebacks:
We reserve the right to dispute chargebacks made in bad faith, such as:

  • Claiming non-receipt for items that were delivered

  • Requesting refunds and filing chargebacks for the same issue

  • Submitting false claims or misuse of the dispute process

We maintain detailed transaction and communication records to assist in resolving any legitimate disputes fairly.

Contact Information

For any questions or concerns, please reach us at:
📧 help@endovra.com

We’re here to help and always aim to make things right.